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Client Liaison Officer

Role: Client or Partner Liaison Officer/Client care coordinator

Reporting to: Associate Director, Operations

Location: Toronto 

Role Type: Full time/Permanent (Remote/Hybrid)

 

Overview

At OpusVi™ (Latin for Workforce), we partner with healthcare organizations to build transformative workforce solutions. We have developed a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we have designed custom online and hybrid programs and workforce development solutions that improve and positively impact talent retention as much as patient health and quality of care.

We remain leaders in the healthcare education space by creating scalable, cutting-edge solutions through innovative technologies, clinical expertise, and evidence-based training alongside the industry’s top subject matter experts and academic institutions.

 

We are seeking a dedicated and detail-oriented Client Liaison Officer to join our growing team. The Client Liaison Officer will play a crucial role in managing relationships with our key clients, ensuring smooth communication and collaboration between internal teams and external parties.

 

Key responsibilities

  • Act as the primary point of contact for all partner-related inquiries and communication.
  • Organize and manage meetings, calls, and events with partners, ensuring all relevant stakeholders are informed and prepared.
  • Participate in partner meetings and events, capturing detailed notes and action items for subsequent follow-up.
  • Foster seamless communication between internal teams and external partners, ensuring all parties are aligned on project objectives and timelines.
  • Support in the development of presentations, reports, and relevant materials for partner meetings and communications.
  • Track and manage partner contracts, agreements, and deliverables, ensuring all obligations are met in a timely manner.
  • Conduct regular check-ins with partners to gather feedback, address concerns, and identify opportunities for collaboration and growth.
  • Collaborate with cross-functional departments to develop and execute strategies for enhancing partner relationships and driving business growth.
  • Adhere to a structured framework and regularly report partnership performance to the leadership team.
  • Stay informed about industry trends, market developments, and competitor activities that may impact partner relationships or business opportunities.

 

Requirements

  • Bachelor's degree in business administration, marketing, or a related field.
  • 1-2 years of experience in a similar role, preferably in a client-facing and project management capacity.
  • Excellent communication and interpersonal skills, with the ability to build rapport with partners and internal stakeholders.
  • Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.
  • Proficiency in Google Workspace and collaboration tools such as Monday, Asana, and Trello.
  • Proactive and solution-oriented mindset, with the ability to anticipate needs and address issues proactively.
  • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements.

 

Working Conditions

The above statements outline the nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may be required to occasionally perform duties outside of their normal responsibilities as needed.

 

OpusVi is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please let us know. 

Client Liaison Officer


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