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Medical Assisting

Medical Assisting

CAAHEP-Accredited Medical Assisting Certificate Program

Online Certificate

The Medical Assisting program enhances employment prospects by extensively preparing students for the Certified Medical Assistant (AAMA) Exam with practice quizzes, job search guidance, résumé and cover letter support, interview practice, and giving them an opportunity to form professional connections at clinic sites.

The learning experience is a mix of online learning content and all the required in-person experiences students need to become caring, ethical, and competent healthcare professionals.

Duration:

From 12 months, 3 terms

Price:

$3,572 per term

CEs:

24

Partner:
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Build a Sustainable Medical Assistant Talent Pipeline From Within Your Staff: Creating A Pathway Into the Healthcare Community

Medical Assistants (MA) are often the first point of contact for patients. These multi-skilled health professionals perform both administrative and clinical duties to keep the offices of physicians, podiatrists, and other health practitioners running smoothly. Common tasks include taking medical histories and vital signs, explaining treatment procedures to patients, preparing patients for examinations, drawing blood, and administering medications as directed by a physician.

The crucial role MAs play in population health is reflected by the current high demand and strong job outlook. According to the U.S. Bureau of Labor Statistics, employment of medical assistants is projected to grow 19% from 2019 to 2029, much faster than the average for all occupations (only 4%) and faster than the average for other healthcare support occupations (14%).

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94.4%

learner retention rate — not only do we encourage students to enroll, we support them through graduation.
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70%

exam pass rate for the Certified Medical Assistant (AAMA) Exam (compared to the national average of 58%).
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100%

job placement of graduates — we prepare learners for employment.
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19%

projected job growth from 2019 to 2029 by the U.S. Bureau of Labor Statistics (Occupational Outlook Handbook, Medical Assistants).
Beckers Healthcare 5 notes on CommonSpirit, OpusVi’s 1-year nurse residency

System Outcomes

  • Retain loyal, hardworking staff and employees
  • Build a sustainable talent pipeline of Medical Assistants
  • Reduce the cost of hiring
  • Reduce the burden and burnout on clinicians
  • Perform entry-level medical assisting administrative and clinical skills
  • Apply professionalism and therapeutic communication appropriate to the medical clinic
  • Identify legal and ethical conduct suitable to the medical clinic
  • Effectively participate as an integral part of a healthcare team by assisting providers and promoting positive patient relations
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Learner FAQs

Shared Common Competencies
  • Leadership
  • Communication
  • Quality and Patient Experience
  • Mental Health, Substance Abuse
  • Resilience
  • Cultural Engagement
Specialty Areas Supported

Unit-Specific Pathways

  • MedSurg-Tele
  • Neonatal Intensive Care Unit (NICU)
  • Acute Rehabilitation Unit (ARU)
  • Intensive Care Unit (ICU)
  • Emergency Room (ER)
  • Labor & Delivery (L&D)
  • Mother Baby Care (MBC)
  • Operating Room (OR)
  • Cath Lab
  • Hospice
  • Behavioral Health
  • Critical Access Hospitals
Specific MedSurg Competencies
  • Surgical Care
  • Integumentary
  • Respiratory
  • Hematology
  • Cardiovascular
  • Gastrointestinal
  • Renal
  • Endocrine
  • Neurological 

FAQs

We are your partners from start to finish. View this FAQ for more information on who brings what to the table.

 

Curriculum

Entry Requirements

Who Should Study This Program?

Program Cost & Financial Aid

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Our Content

Our co-created Medical Assisting program combines 120 years of educating healthcare professionals provided by Mercy College of Health Sciences with cutting-edge learning science to ensure that our learning experience is engaging, social and prepares students for the real job.

  • Active and adaptive learning experiences and simulations: Students learn through interactive textbooks and multimedia content, supported by interactive online activities.

  • Social learning: Learners can easily engage, share knowledge and discuss the program content with others using our discussion tool.   

  • Flexible to meet your needs: The learning content is asynchronous, allowing students to learn on their own schedule. The coursework can be completed easily on any device like your computer, phone or tablet.

  • Using proven learning science: We use tried and tested learning principles, cognitive science, and AI to increase knowledge retention and support study habits.

Julie DeLoia, PhD

Chief Academic Officer of OpusVi™

This program is a great way to get into the healthcare profession. The job opportunities for MAs are out there, with a projected growth of 19% from 2019 to 2029 according to the U.S. Bureau of Labor Statistics. To put this into perspective, the growth projection is only 4% on average for all occupations. Earning your Medical Assistant (AAMA) Certification is a start to a lifelong profession in healthcare with a lot of room for professional growth. Many MAs are able to employ their holistic knowledge of healthcare operations to eventually manage clinics. Others use their Medical Assisting education as a stepping stone to becoming nurses or enter other areas of healthcare. It’s a fulfilling career and a good way to give back to your community and be part of the solution.

Julie DeLoia, PhD

Debbie Lively

Enrollment Coach at Mercy College PLUS

The MercyPLUS Medical Assistant program gives students a perfect blend of online coursework and in-person clinical skills testing to prepare them for their next step in their healthcare career.

Debbie Lively

Stacy Smith

Medical Assisting Program Chair and Assistant Professor at Mercy College of Health Sciences

I’m excited to provide opportunities for all kinds of students across the United States. The flexibility of our Medical Assisting program is perfect for those that work during the day, care for children during the day, or are busying caring for loved ones; this is something that they can conveniently fit into their busy schedules.

Stacy Smith

Nicole DeJong

Director of Learning Experience Design at OpusVi

We’re proud of the learning experience we have created for this program. It’s truly immersive and practice-based learning. For example, we employ medical office simulation software so that learners can practice the exact tasks they will do on the job in a safe environment. Additionally, we have strategies in place to build a social learning community throughout the program. Learners can exchange ideas and network across multiple health systems even before they meet in-person during their skill boot camps.

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Josh Brewster

System Director of Social Work and Vulnerable Populations at CommonSpirit Health

Social workers are often only trained on how to address the specific needs of their local patient population, which greatly restricts their ability to learn larger concepts that not only are required knowledge for licensure exams, but also are integral to better meeting the needs of patients and families. Working with OpusVi™ to create this social work fellowship will greatly improve our health systems’ ability to enhance the care continuum, therefore improving patient outcomes and creating a stronger, larger social care workforce.

Josh Brewster

Julie DeLoia, PhD

Chief Academic Officer of OpusVi™

We’re proud to leverage our custom workforce development solutions to support the CommonSpirit Health clinical social workers. By not only providing access to engaging and relevant content, but also creating opportunities for practical, clinical experience and peer-to-peer interaction, we’re opening the door for learners to expand their expertise outside of the needs of their current patient population. On a monthly basis, we also welcome Subject Matter Experts (SMEs) to speak with learners to share firsthand knowledge and demonstrate the many career possibilities in this industry.

Julie DeLoia, PhD

Julie DeLoia, PhD

Chief Academic Officer of OpusVi™

Our comprehensive orientation program takes a person-centered approach to memory care. Through practical skills development rooted in a fundamental understanding of memory loss, this custom solution was designed to reflect CHI Living’s goal of providing unmatched care and high quality of life to all of its patients. The training will also teach coping mechanisms for stress management and wellness on the job, to the benefit of both senior living employees and the seniors under their care.

Julie DeLoia, PhD

Julie DeLoia, PhD

Chief Academic Officer of OpusVi™

In this program, learners will not just learn about the theory of social determinants of health, but also gain knowledge and skills that are immediately transferable to implement change in the workplace and communities. Learners will also gain skills to overcome obstacles to implementing change and how to evaluate program success.

Julie DeLoia, PhD

Julie DeLoia, PhD

Chief Academic Officer of OpusVi™

This program is a great way to get into the healthcare profession. The job opportunities for MAs are out there, with a projected growth of 19% from 2019 to 2029 according to the U.S. Bureau of Labor Statistics. To put this into perspective, the growth projection is only 4% on average for all occupations. Earning your Medical Assistant (AAMA) Certification is a start to a lifelong profession in healthcare with a lot of room for professional growth. Many MAs are able to employ their holistic knowledge of healthcare operations to eventually manage clinics. Others use their Medical Assisting education as a stepping stone to becoming nurses or enter other areas of healthcare. It’s a fulfilling career and a good way to give back to your community and be part of the solution.

Julie DeLoia, PhD

Julie DeLoia, PhD

Chief Academic Officer of OpusVi™

Our partnership with MercyPLUS will provide the highest-quality education for high-demand healthcare occupations at a very affordable cost, thus offering an entry into lifelong, fulfilling work. Our programs are created to be skill-based and mission-driven. These are the types of educational programs that can alter a person's life.

Julie DeLoia, PhD

Kurt Hayes

Chief Learning Experience Officer at OpusVi™

With NAU, we're creating the most relevant, engaging, and immediately applicable healthcare programs possible. Leveraging a practical, proven pedagogy, our goal is for learners to find value in every interaction, and to support the whole learner by providing tools for personal well-being throughout an insanely relevant curriculum. We take this holistic approach because we are committed to helping drive the future of nursing in an affordable, accessible, and meaningful way.

Kurt Hayes

Kurt Hayes

Chief Learning Experience Officer at OpusVi™

We’re excited about our collaboration with Santa Clara University not only because of their strong reputation but also because of their excellent work in diversity, equity, and inclusion. We’re honored to work alongside them and increase access to this incredible programming for all healthcare professions.

Kurt Hayes

Kurt Hayes

Chief Learning Experience Officer at OpusVi™

To us, online learning is not only a means to an end — it’s a valuable tool that can be used to enhance a fulfilling learning experience. We can leverage it to deliver relevant content that can be applied immediately, allow learners to network and build lasting connections, and accommodate their busy schedules as working professionals. This program is built on relevance and employs practical, proven pedagogy throughout  — we carefully design every aspect of the experience so students can succeed, improve their overall wellbeing, and make a real difference in their careers.

Kurt Hayes

Kurt Hayes

Chief Learning Experience Officer at OpusVi™

Imagine having lunch with an expert working at a large hospital system and getting to learn from their experience. In our courses, you’re getting more than you would with just having lunch with them. Instead, you’re getting the chance to connect with these thought leaders for the entirety of your program.

Kurt Hayes

Dan O’Brien

Olympic gold medalist, three-time world champion, and world record holder

As an Olympic athlete, I have inspired a lot of people and that's infectious. If my efforts as an Olympic athlete, and my examples on overcoming adversity and setting goals can inspire somebody out there to go to the next level — those are the things that give me the most joy. Those are the things that give me a reason to wake up in the morning and continue to do my job great each and every day.

Dan O’Brien

Kathleen Sanford, DBA, RN, FACHE, FAAN

Chief Nursing Officer of CommonSpirit Health

This will be a new kind of residency program wherein we ensure the level of training for preceptors is consistently high across our very large healthcare system, and we enable new nurses to go beyond what they’re learning in the unit and have unique didactic courses where mentors check in on proficiencies, challenges, and personal well-being. We want nurses to take care of all parts of their well-being including their physical, mental, and spiritual health — so they are healthy enough to care for others.

Kathleen Sanford, DBA, RN, FACHE, FAAN

Prentice O. Lipsey

President and CEO of CHI Living Communities

CHI Living’s partnership with OpusVi™ helps give our people the education they need. Providing our staff with the tools and resources to impact the lives of those they serve is best achieved through education. We have made the conscious effort to invest in our people through training designed to improve communication, networking, and building teams. Starting with Memory Care Orientation, our work together demonstrates our commitment to teach compassion to residents and staff, which will foster the best Senior Living experience and workplace culture we have to offer.

Prentice O. Lipsey

John Godina, Mini-MBA in Senior Living

Three-time World Championship winner and two-time Olympic medal winner in the shot put

I opened and owned multiple fitness and sports training businesses since my retirement as an athlete. What is critical is knowing the processes of moving from one industry to another. By bringing the sports perspective into this Mini-MBA, we want to help people understand the nuances of the mental approach, the processes of goal setting, and the experiences around recovery. It provides a knowledge base that helps a medical provider transition into the business aspects of healthcare.

John Godina, Mini-MBA in Senior Living

Andrew Malley

Chief Executive Officer at OpusVi™

We’re proud to offer a meaningful and substantial nationwide Nurse Residency and Preceptor Training program. We can support nurses in the field and continually educate them for better outcomes in the communities that they serve. Equally, we will support health systems in the retention of nurses and create a stronger and better-prepared workforce at scale.

Andrew Malley

Andrew Malley

Chief Executive Officer at OpusVi™

We are thrilled to now have two of the top three not-for-profit health systems, as well as one of the largest healthcare group purchasing organizations in America, as partners and investors. With our shareholder expertise and involvement, alongside our world-class digital platform, OpusVi™ will offer more healthcare organizations expert-driven education with best-in-class delivery, supported by an increasing amount of data, assessment, and reporting. We are also driving a more sustainable, high-quality model for ed-tech where product and experience take precedence over marketing, and the trust of our new partners bears that out.

Andrew Malley

Andrew Malley

Chief Executive Officer at OpusVi™

The joining of MercyPLUS and OpusVi™ creates a best-in-class offering for nurses and other aspiring healthcare professionals. Mercy brings a high-quality, regionally accredited, not-for-profit school and OpusVi™ excels in providing a world-class online education platform. We are reimagining healthcare workforce development!

Andrew Malley

Andrew Malley

Chief Executive Officer at OpusVi™

One of the most impactful ways to mitigate the challenges of the healthcare staffing crisis is to focus on the growth of the clinical base with more Certified Nursing Assistants, Medical Assistants and Personal Care Assistants. Building a more robust base to the workforce pyramid with Healthcare Support Workers allows nurses to work at the top of their license while fostering strong staffing pipelines for the future and nurturing a diverse clinical workforce. Work-based, apprentice-style programs like our CNA program, built for Providence, offer a more flexible and rewarding journey for new entrants into the healthcare industry and will enhance retention and expand expertise across the clinical spectrum.

Andrew Malley

Mary-Ann White

Graduate of the Certificate in Nurse Leadership

The course not only taught me how to develop as a true leader in the nursing profession, but also helped me understand what leadership means for my own personal development. The tools and information that I learned during the course gave me the confidence to be a great leader. The modules were straight-forward and I was able to meet some wonderful people from different walks of life and career paths in healthcare.

Mary-Ann White

Sherry Stofko, MSN, RN-BC

Nurse Leader, Professional Development Coach and Mentor

As an adult learner, I appreciated that assignments came in the form of self-reflective exercises which prompted me to think about how the learning content affects my daily work and myself.

Sherry Stofko, MSN, RN-BC

Julia Profit-Johnson, RN, BSN

Birthing Center Manager at Bailey Medical Center and Secretary/Treasurer for the Oklahoma Nurses Association (ONAi

I was really impressed with the content. All topics were relevant and ‘real-time’. I found it interesting that it covered all subjects that would be important for nurse leaders, whether it was finance, communications within the team or to executive teams. It prepares those who want to progress to the next level of leadership.

Julia Profit-Johnson, RN, BSN

Ann Marie Roque, RN, MSN

Charge Nurse - St. Joseph Medical Center

One particular unit gave me the understanding that as a nurse leader, confidence is part of my role and that I can do more than I give myself credit or permission for. It’s not an easy path, but when the right tools are provided to us, we can be better leaders. The program gave me time to reflect on what kind of leader I am, as well as how I am taking care of myself.

Ann Marie Roque, RN, MSN

Dr. Sylvain Trepanier, DNP, RN, CENP, FAONL, FAAN

SVP, System Chief Nursing Officer - Providence

Even prior to the COVID-19 pandemic, the healthcare industry was facing workforce challenges. Our partnership with OpusVi™ is helping to support caregivers at our family of organizations through quality education and development so that we can be part of the solution. Investing in professional development for the nation’s caregivers will assist us in stabilizing the workforce.

Dr. Sylvain Trepanier, DNP, RN, CENP, FAONL, FAAN

Nicole DeJong

Director of Learning Experience Design at OpusVi

We’re proud of the learning experience we have created for this program. It’s truly immersive and practice-based learning. For example, we employ medical office simulation software so that learners can practice the exact tasks they will do on the job in a safe environment. Additionally, we have strategies in place to build a social learning community throughout the program. Learners can exchange ideas and network across multiple health systems even before they meet in-person during their skill boot camps.

Nicole DeJong

Ed Grier

Dean of the Leavey School of Business at Santa Clara University

We are very excited about this new partnership with our Silicon Valley Executive Center and OpusVi™. We are aligned in our missions to transform organizations with a focus on innovative and dynamic leadership. We look forward to a successful and long-lasting relationship.

Ed Grier

Mahendra K Joshi

Professor of Management and Graduate Programs Coordinator at The W. A. Franke College of Business at Northern Arizona University

Our faculty are excited to develop the best possible online learning experience for this MBA program. We want to give students hands-on learning experiences, the opportunity to work on real projects that mean something to someone, and to be able to network with other learners as well as the faculty. To achieve great learning outcomes and high completion rates, our faculty will be highly engaged with each and every enrolled student. At NAU, we pride ourselves on the fact that we don’t deploy an army of student assistants to teach and resolve issues — instead, students will be working directly with the instructors teaching the courses, who are experts in their own fields.

Mahendra K Joshi

Ashok Subramanian

Dean of The William A. Franke College of Business at Northern Arizona University

Unlike many MBA programs which tend to specialize around functional lines such as finance, marketing, or analytics, my preference is to specialize along industry lines because every industry has its unique processes, models, problem structures, metrics, and key performance indicators. That’s why I’m very excited about this partnership. Healthcare is a unique industry and combining NAU’s business expertise with OpusVi™’s industry insights will allow us to teach business in the right industry context — this feeds well into my philosophical approach and will empower healthcare professionals to excel in their careers and achieve greatness for their organizations and their communities.

Ashok Subramanian

Debbie Lively

Enrollment Coach at Mercy College PLUS

The MercyPLUS Medical Assistant program gives students a perfect blend of online coursework and in-person clinical skills testing to prepare them for their next step in their healthcare career.

Debbie Lively

Stacy Smith

Medical Assisting Program Chair and Assistant Professor at Mercy College of Health Sciences

I’m excited to provide opportunities for all kinds of students across the United States. The flexibility of our Medical Assisting program is perfect for those that work during the day, care for children during the day, or are busying caring for loved ones; this is something that they can conveniently fit into their busy schedules.

Stacy Smith

Doug Fiore

Mercy College of Health Sciences President

The pandemic continues to highlight the critical need for qualified, compassionate healthcare professionals. This partnership is designed to make that education available to everyone.

Doug Fiore

Matt Romkey

Mercy College of Health Sciences Executive Vice President and Chancellor of Mercy College PLUS

We are continuously identifying more educational opportunities for the entire healthcare continuum, not just by broadening our co-created portfolio, but also through finding innovative approaches to upskilling and reskilling. We want to revolutionize healthcare workforce development together.

Matt Romkey

Matt Romkey

Mercy College of Health Sciences Executive Vice President and Chancellor of Mercy College PLUS

The partnership has been a natural fit from the start, not only because of our shared affiliation with one of the largest not-for-profit health systems in the U.S., CommonSpirit Health, but because both partners are aligned in our vision of what educational programs need to deliver in order to serve students fully. The expansion of Mercy College's 120-year legacy through MercyPLUS in combination with OpusVi™’s extensive experience in delivering online learning solutions enables us to innovate online education in a way that meets the needs of students with families, jobs, and other commitments. Accelerated and affordable online healthcare education is more critical than ever.

Matt Romkey

Kim Tharp-Barrie

System Vice President at  the Institute for Nursing and Workforce Outreach

OpusVi™ is a vibrant and grounded leader in healthcare education and development that meets partners where they are to get them where they want to be. Their no-nonsense transparent approach to partnering is refreshing and appreciated during these unprecedented times. Their platform and their team is highly effective to help partners achieve desired outcomes.

Kim Tharp-Barrie

Sandra M. Olguin 

President and Chief Executive Officer at the Nevada Nurses Foundation

It’s a privilege to partner with a high-caliber healthcare workforce development team like the one OpusVi™ has to offer. The Nevada Nurses Foundation’s mission is to increase access to quality healthcare and further the professional advancement of nurses. OpusVi™ aligns with our mission and provides the tools and accessibility for healthcare providers to enhance their careers and improve the workforce. We are proud and fortunate to be partners.

Sandra M. Olguin

Vicki Buchda MS, RN, NEA-BC 

Senior Vice President of Care Improvement of Arizona Hospital and Healthcare Association (AzHHA)

Providing support for nurses has never been more imperative, and we’re proud to partner with OpusVi to leverage its Transition to Practice platform to provide competency-based education. The time is now to put systems in place to address the nursing shortage and workforce burnout within our community hospitals, and we’re thrilled that this partnership, with the support of HB 2691 and funding from AHCCCS, will do just that.

Vicki Buchda MS, RN, NEA-BC

Dawna Cato, PhD., RN, NPD-BC

Residency Program Director

The apprenticeship-style training structure in this CNA program lays the foundation for a more sustainable staffing pipeline. The structure of this program also allows health leaders to retain their existing staff while providing them with a flexible, accessible pathway to succeed in the industry. We intentionally created this program with competencies that overlap with skills needed for nurse residencies and further nursing education to not only set up the CNAs for career success but also create synchronization across programs and staff levels - supporting the health system overall.

Vicki Buchda MS, RN, NEA-BC

Dr. Sylvain Trepanier, DNP, RN, CENP, FAONL, FAAN

SVP, System Chief Nursing Officer - Providence

Health leaders are facing historic nursing shortages. To address the challenge and better support our workforce, we must radically overhaul our approach to staff retention and workforce development. We’re excited to partner with OpusVi to support our staff in their career journeys and bring more CNAs on board to support our entire workforce. This CNA program helps us fill a critical need within our system and will empower our teams in their careers. More importantly, this effort will allow us to improve patient care and better serve our communities.

Dr. Sylvain Trepanier, DNP, RN, CENP, FAONL, FAAN

Josh Brewster
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Medical Assisting (MA) Flyer Image

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The traditional method for tracking & managing competencies doesn’t just lead to the big paper chase, it can result in unnecessary errors. Errors that will be caught on survey day. Errors that may be the difference between life and death.

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Student FAQs

What is the time commitment?

The Medical Assisting program is a cohort-based curriculum. As a result, students will complete all their coursework together. The courses are designed to be completed part-time with about 10-15 hours needing to be dedicated to your coursework each semester.

Will I graduate with a certficate or degree?

This program consists of 28 credits. You will graduate with a certificate or can earn or transfer extra credits to graduate with an associate’s degree. The advantage of having an associate’s degree is that it qualifies you to start one of our two MercyPLUS bachelor degree programs: Healthcare Administration or Public Health. We will counsel you to help you determine which of the options is best for your career goals. You can also visit MercyPLUS’s transfer page to learn more.

Is the program 100% online?

This is a hybrid program, that includes both online and in-person learning. The coursework, which makes up the majority of the program, is 100% online. The in-person aspects of the program are two six-hour skill boot camps in quarters two and three. There are also 160 clinical hours, which will allow you to gain practical experience and form connections with potential employers. 

What are my career options after completing a medical assistant program?

Medical Assisting is a fulfilling career that includes both clinical and administrative tasks. It’s also extremely stable: According to the U.S. Bureau of Labor Statistics, job opportunities for medical assistants are expected to grow by 19% from 2019 to 2029, much faster than the average for all occupations. Our program is geared towards kick-starting your path in the medical field. We help you with the job search, give you support when writing your résumé and cover letter, practice interview skills, and give you an opportunity to form professional connections at clinic sites. This has resulted in job placement rates of 100% for past cohorts. 

With several years of experience, medical assistants may look into taking on roles that involve more leadership. Due to their intimate knowledge of clinical operations, they are often well-positioned to become clinic managers. They also may consider advancing into other healthcare occupations such as a registered nurse, physician assistant or nurse practitioner.

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About Mercy College PLUS

Since 1899, Mercy College of Health Sciences has been empowering students with the training, knowledge, and education to become successful healthcare professionals. Mercy College PLUS continues this legacy by expanding online education designed in collaboration with industry experts. With multiple starts per year, affordable tuition, and a generous transfer credit acceptance, students can advance their healthcare career in a manner and time that is ideal and convenient for them.

Let’s discuss how our Medical Assisting Training program can build a sustainable talent pipeline for your organization.